Contact information
Have a question about your order, need help choosing the right frame or just want to get in touch? The AURÈN team is always happy to hear from you.
Email us
bylaurenofficial@gmail.com
We aim to respond to all enquiries within 24 hours on working days.
Opening hours
Monday — Friday: 9:00 — 18:00 Saturday: 10:00 — 16:00 Sunday: Closed
Before you get in touch, you may find your answer here:
- 📦 Where is my order? — Check your confirmation email for your tracking number. Delivery takes 8—12 working days after dispatch.
- 🔄 How do I return an item? — Visit our Returns Policy page for full instructions.
- 🎁 How does the buy one get one free work? — Your second pair is added automatically at checkout. No code needed.
- 👓 Which frame suits my face? — Email us and we will personally help you choose.
For order enquiries please include:
- Your order number
- Full name
- Description of your question or issue
This helps us resolve your query as quickly as possible.
AURÈN — byaurenofficial.com byaurenofficial@gmail.com